As schools are closed for the mid-term on 31st of October with the option to extend to a five-day break, it may be necessary to make the following changes on your Early Years Hive.
We advise making any necessary changes as soon as possible to ensure there are no issues when returns are submitted, and payments processed.
If you require further assistance, please raise a Service Request on your Hive portal under the following criteria
NCS Service Calendar
If your service is closed for part or all of the week, you must mark the closures on your NCS service calendar on the Hive accordingly. You must also note whether it is a subsidised (paid) closure or not.
To add a closure to your NCS service calendar, log into the Hive and follow the below steps:
For more information, please see ‘How to add a closure’ on the NCS Service Calendar page of Help & Support on the Hive. If you are new to NCS or to the Hive, you may also find the recent ‘NCS Beginner Introduction Training’ beneficial, a recording of this webinar is available on the Training Videos page of Help & Support.
If your service creates Request on HIVE regarding registration or claim, please make sure that you include CHICK number in the case body.
Service Provider should not submit Returns when there is a message that claim is on Draft stage. Service should abandon returns, go back, fix claim and then submit Returns.