• Comments, complaints or feedback to the HSE re: Inspections

    Posted on August 27, 2013 by in News Updates
    With thanks to our collegues at the Association of Childhood Professionals for compiling this info

    If any person [an early years service provider or employee] has a comment or complaint to make in regard to the service offered by any member of the Early Years Inspection Team, they can:-

    • Talk to any member of HSE staff, service manager or complaints officer.
    • Email yoursay@hse.ie with your comment, compliment or complaint.
    • Send a letter or fax to any HSE location.
    • Ring the HSE at 1850 24 1850.
    • Use the HSE website comments and compliments facility at www.hse.ie
    • See www.healthcomplaints.ie for further information.

    How will a complaint be dealt with?

    • Depending on the nature and seriousness of the complaint:
    – a staff member/service manager will attempt to resolve the
    complaint locally; or
    – a complaints officer will look into the issues raised in the
    complaint.

    Comments and Complaints will be followed up having regard to “Your Service
    Your Say” – HSE Complaints Policy and Procedures Manual [2009] http://hse.ie/eng/services/Publications/Your_Service,_Your_Say_Consumer_Affairs/Policies/FeedbackPolicy.pdf

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