Feedback – Suggestions, comments and compliments

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 Wicklow Childcare Feedback Procedure

Wicklow County Childcare Committee (WCCC) is committed to providing a high quality service to all our customers. We regard feedback as an important source of information for improving our services for the future.

If you wish to make a complaint about either a service provided by Wicklow County Childcare Committee or a Childcare service, please refer to our Complaints Policy, which can be downloaded from: http://www.wccc.ie/about/contact/how-to-make-a-complaint/ or by contacting 0404 64455 or emailing info@wccc.ie

 

COMPLIMENTS

What is a compliment?

We define a compliment as an expression of satisfaction concerning the provision of a service or services by WCCC.

 How to pay a compliment

We welcome compliments verbally or in writing (by e-mail or letter). Any compliment will be recorded by the member of staff receiving the compliment and will be passed to the Finance & Office Manager for recording on our Compliments Register.

Any member of staff identified as being the subject or contributing to any matter giving rise to the compliment will be notified within three working days. Feedback on compliments will be shared with the WCCC Board and Staff at appropriate timings.

 

COMMENTS

What is a comment/suggestion?

We define a comment as a neutral communication or suggestion concerning the provision of a service or services by WCCC.

How to make a comment

We welcome comments verbally or in writing (by fax, e-mail or letter). Any comment will be recorded by the member of staff receiving the comment and will be passed to the Coordinator of WCCC for information or action as appropriate.

Comments will be shared with the WCCC Board and Staff at appropriate timings.

 What information should you provide?

 Your name, address and telephone number (e-mail address optional)

 The nature and detail of your feedback, whether it is a suggestion, comment or compliment

 The name(s) of staff member(s) who you were dealing with (if known)

 

Please send feedback to:

County Childcare Coordinator

Wicklow County Childcare Committee

Kilmantin Hill, Wicklow Town

 

E: Eugene@wccc.ie         T: 0404 64455

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